Management and Quality

Sustainable Development Goals (SDG)

• 8. Decend work and economic growth
• 9. Industry, innovation and infrastructure

Objectives

The subject Management and Quality incorporates into its curriculum the scientific management techniques of health services linked to physiotherapy within a framework of quality and safety, and allows the planning, organization, direction and control of health services and programs in order to guarantee health services to the community. This subject works on management, quality, safety and entrepreneurship issues and incorporates day-to-day examples that take into consideration the key aspects in each of the levels of physiotherapy management.

The general objectives of this subject are:

• Know basic concepts of healthcare system organization, planning and healthcare evaluation.
• Identify differentiating aspects of the various healthcare systems and learn about the Catalan healthcare system.
• To adequately develop the planning, management and control activities of the healthcare units in which physiotherapy care is provided.
• Integrate clinical management applied to practice.
• Analyze and identify criteria for indicators and factors that influence quality and safety.
• Become familiar with the creation of physiotherapy services, business plans and promote entrepreneurship.

Learning outcomes

• RA1. Learn the methodology of strategic planning.
• LO2. Know the main characteristics of the structure and functioning of the current healthcare system and the different organizational models.
• LO3. Has the ability to manage, organize and optimize work processes and physiotherapy care services.
• LO4. Acquire knowledge for the exercise of leadership and communication in organizations.
• LO5. Recognizes the importance of patient safety in the quality of healthcare and knows the terminology and taxonomy related to it.
• LO6. Knows the ISO quality management standards, the EFQM model, the Joint Commission standards and the methodologies for implementing continuous improvement.
• LO7. Describes the essential components of the culture of quality and safety in healthcare centers and knows the methodology for risk assessment analysis.
• LO8. Identify the characteristics of an entrepreneur in the field of physiotherapy. Know how to develop a business plan.

Competencies

General skills

• Cater to the health needs of the population and meet professional challenges through an innovative and dynamic outlook.
• Interact with others with empathy, demonstrating interpersonal relationship skills.

Specific skills

• Act professionally in accordance with the values inherent to the profession, as stated in the ethical code of physiotherapy, respecting the legal framework and with a critical approach.
• Collect, analyze and critically interpret relevant information on the user/patient and their context, within a biopsychosocial approach, to evaluate and make a clinical assessment of functional impairment, activity or participation.
• Communicate with patients/users, with significant others in their context or family, and with other professionals and managers. Use a register and channel of communication that is suited to their needs and characteristics, and the communicative context.
• Design, implement and evaluate risk prevention and health promotion actions that have an impact on factors determining health (lifestyle, social and community networks, work environment, etc.), on the basis of development, maintenance and improvement in activity and movement, within a biopsychosocial framework.
• Develop the professional role of the therapist in different settings (hospital, social care and community, among others) and in a context of health and social policies for integrated care that promotes continuity and comprehensive care of people.
• Manage, organize and optimize physiotherapy work processes and care services in accordance with administrative and legal regulations and incorporating inclusive and participatory organizational models.
• Participate as a physiotherapist in an interdisciplinary context, coordinating with other professionals and routinely participating in work teams in practice.

Basic skills

• Students can communicate information, ideas, problems and solutions to both specialists and non-specialists.
• Students have demonstrated knowledge and understanding in a field of study that builds on general secondary education with the support of advanced textbooks and knowledge of the latest advances in this field of study.
• Students have the ability to gather and interpret relevant data (usually within their field of study) in order to make judgments that include reflection on relevant social, scientific and ethical issues.

Core skills

• Bring to bear values of entrepreneurship and innovation in one's academic and professional careers.
• Communicate orally, in writing and audiovisually, in one's own language and in foreign languages, with proficiency in form, content and use.
• Reflect critically on knowledge of all kinds, with a commitment to professional rigor and quality.
• Take control of one's learning process with a view to personal and professional growth and an all-round education.

Content

General concepts are learned about: administration and management; service administration and management processes; management models; healthcare quality management; clinical practice guides; professional standards; monitoring of quality activities in the healthcare sector; quality accreditation systems and models of excellence; business plan and entrepreneurship; creation of physiotherapy services.

1. Management
   1. Health care models
   2. The Catalan health system
   3. Rehabilitation/physiotherapy organizational models
   4. Information systems
   5. Resource management, processes and physiotherapy techniques
   6. Strategic plans, health plans and clinical practice guides
   7. Information and communication technologies
2. Quality and patient safety
   1. Objectives, historical evolution, concepts, dimensions of quality and patient safety. Taxonomy
   2. Relevant studies: To err is human, ENEAS, APEAS, EVICUR...
   3. Quality management and improvement in international, European, national and local areas. ISO standards, EFQM model, Joint Commissions...
   4. Safety culture and climate: tools and strategies
   5. Quality and patient safety indicators: how they are developed. Structure and analysis system
   6. The Quality and Safety Plan of the National Health Service and the Department of Health
   7. Hospital accreditation and in the field of physiotherapy
   8. Safe clinical practices and patient safety alerts
3. Entrepreneurship
   1. Practicing entrepreneurship and social entrepreneurship
   2. Innovation; design thinking; working on empathy through statistical observations, interviews and prototypes
   3. Value proposition and its canvas
   4. Marketing plan
   5. Organization plan
   6. Operations plan
   7. Financial plan
   8. Executive plan

Evaluation

According to the Academic Regulations for undergraduate studies at UVic-UCC, there is only one official call for applications that provides for two different evaluation periods:

• Ordinary period, which takes place as part of the training process and within the school period.
• Complementary evaluation period, in which the student can be evaluated again for the tasks, activities or tests that he or she did not pass satisfactorily within the framework of the first period.

Ordinary period

Continuous evaluation of the activities carried out by the student is carried out through:

• Activity 1. Exams on the health care model: 20% of the final grade of the subject, recoverable
• Activity 2. Exams on quality and patient safety: 20% of the final grade for the subject, recoverable
• Activity 3. Preparation of a group project on entrepreneurship and business plan: 40% of the final grade for the subject, non-retrievable
• Activity 4. Work on quality and patient safety procedures: 15% of the final grade for the subject, non-retrievable
• Activity 5. Class attendance and participation: 5% of the final grade for the subject, non-recoverable

The final grade for the subject is the result of the weighting of the grades obtained in each of the parts (no minimum grade is required). The subject is passed if a grade of ≥5 is obtained.

Complementary evaluation period

Students who do not pass some of the activities considered retakeable may make them up during this period. The evaluation of this second period cannot account for more than 50% of the final grade for the subject.

The final grade for this period is calculated by taking the weighted average of the grades obtained in each part (no minimum grade is required), using the last grade obtained in the ordinary and complementary evaluations. The subject is passed if a grade equal to or greater than 5 is obtained.

Important

Plagiarism or copying someone else's work is penalized in all universities and, according to the UVic-UCC coexistence rules, constitute serious or very serious faults. Therefore, during the course of this subject, plagiarism or the improper appropriation of texts or ideas from other people (see What is considered plagiarism?) and the improper or undeclared use of artificial intelligence in an activity automatically result in suspension or other disciplinary measures.

To cite texts and materials appropriately, you must consult the academic citation guidelines and guidelines available on the UVic Library website.

Methodology

Face-to-face activities

Theoretical content, solving exercises, debates/talks with the entire class group. Class sessions are dedicated to presenting the contents of the syllabus and also explaining the activities that students must carry out, if applicable.

Guided activities

Exercises to be done in the classroom, under the supervision of the teacher and in small groups.

Autonomous activities

Study of the subject's syllabus, reading of original articles, solving exercises and cases arising from face-to-face classes. Preparation of assessment tests.

Bibliography

Key references

• Neck, H., Neck, C., Murray, E. (2018). Entrepreneurship: The Practice and Mindset. SAGE.
• Ruiz Iglesias, L. (2004). Claves para la gestión clínica. McGraw-Hill.