Management of Health Services

Objectives

The subject Management and Administration of Health Services is mandatory. It incorporates scientific management techniques into health services within a framework of quality and safety and allows the planning, organization, direction and control of health services and programs with the aim of guaranteeing health services to the community.

It works on quality and safety issues and incorporates day-to-day examples that take into consideration the key aspects of each of the management levels and the role of the various professionals in the organization.

The objectives are for the student to be able to:

• Know basic concepts of economy, health, politics, planning and health evaluations.
• Identify differentiating aspects of the various healthcare systems and learn about the Catalan healthcare system.
• Integrate clinical management applied to practice.
• Analyze and identify criteria for indicators and factors that have an impact on quality and safety.

Learning outcomes

• RA1. It explains and develops the basic principles of economics and the process of business creation and organization in relation to health.
• LO2. Prepare a business plan taking into account economic, social, environmental and quality criteria in general.
• LO3. Identify the characteristics of an entrepreneur in the field of health sciences.
• LO4. Identify and apply the qualities that allow the exercise of leadership and communication in organizations through the use of different languages.
• LO5. Demonstrate the importance of safety and identify safety regulations.
• LO6. Describes and applies the essential components of the culture of quality and safety in healthcare centers and knows the methodology for the analysis and evaluation of quality and risks.

Competencies

General skills

• Demonstrate commitment to the profession and its values, to ongoing improvement in practice, seeking excellence in care for people, and the community.

Specific skills

• Determine and prioritize occupational therapy services.
• Know about and understand the legal and administrative framework in order to carry out the roles and responsibilities of the occupational therapy professional, appropriately using social healthcare and economic resources.
• Understand and apply principles of leadership and management in providing occupational therapy services, including cost-effectiveness, resource and equipment management and establishment of occupational therapy protocols.

Basic skills

• Students can communicate information, ideas, problems and solutions to both specialists and non-specialists.
• Students have demonstrated knowledge and understanding in a field of study that builds on general secondary education with the support of advanced textbooks and knowledge of the latest advances in this field of study.

Core skills

• Interact in international and worldwide contexts to identify needs and and new contexts for knowledge transfer to current and emerging fields of professional development, with the ability to adapt to and independently manage professional and research processes.
• Project the values of entrepreneurship and innovation in one's academic and professional career, through contact with a variety of practical contexts and motivation for professional development.
• Use oral, written and audiovisual forms of communication, in one's own language and in foreign languages, with a high standard of use, form and content.

Content

Unit 1. General concepts of administration and management

1. General concepts about administration and management
   1. Basic concepts of administration and management
   2. Importance of management in the health and social sector
   3. Main challenges and current trends
2. Service administration and management processes
   1. Strategic planning
   2. Organization and structural design
3. Management models
   1. Clinical management model
   2. Community-based model
   3. Integrated care model

Unit 2. Planning, organization, direction, evaluation and management of quality and safety

1. The planning
   1. Fundamentals of strategic planning
   2. Formulation of strategies and objectives
   3. Planning tools
2. The organization
   1. Organizational design in the field of health and social services
   2. Human resources management
   3. Allocation and optimization of resources
3. Management and evaluation
   1. Management control systems and processes
   2. Performance indicators and evaluation
4. Quality and safety management
   1. Concepts of quality and safety in service management
   2. Techniques and tools for continuous improvement
   3. Accreditation and quality certification

Unit 3. Leadership styles

1. Leadership styles and their application to the health and social sector
2. Motivation and staff management. Decision-making and conflict resolution
3. Effective organizational communication

Unit 4. Use cases

1. Occupational therapy service and support product bank

Evaluation

According to the Academic Regulations for undergraduate studies at UVic-UCC, there is only one official call for applications that provides for two different evaluation periods:

• Ordinary period, which takes place as part of the training process and during the school period.
• Complementary evaluation period, in which the student can be evaluated again for the tasks, activities or retaken tests that he or she has not satisfactorily passed within the framework of the first period.

Ordinary period

Continuous evaluation of the activities carried out by the student is carried out through:

• Unit work 1. Critical reflection exercise on the different management models presented. Compare and critically determine the most significant aspects: 20%; non-recoverable
• Unit work 2. Exercise on developing a functional plan for an occupational therapy service: 20%; recoverable
• Unit work 3. Critical reflection exercise on different leadership styles: 10%; non-returnable
• Final exam: 50%; recoverable

The subject is passed if a grade equal to or greater than 5 is obtained. The final grade for the subject is the result of the weighting of the grades obtained in each of the parts. In order to be able to do the weighting, it is necessary that:

• The exam grade is equal to or greater than 5.
• The average of all recoverable activities is equal to or greater than 5.

Complementary evaluation period

Students who do not pass some of the activities considered remediable may make them up during this period. The evaluation of this second period cannot account for more than 50% of the final grade for the subject.

The final grade for this period is calculated by taking the weighted average of the grades obtained in each part (no minimum grade is required), using the last grade obtained in the ordinary and complementary evaluations. The subject is passed if a grade of ≥5 is obtained.

Important

Plagiarism or copying someone else's work is penalized in all universities and, according to the UVic-UCC coexistence rules, constitute serious or very serious faults. Therefore, during the course of this subject, plagiarism or the improper appropriation of texts or ideas from other people (see What is considered plagiarism?) and the improper or undeclared use of artificial intelligence in an activity automatically result in suspension or other disciplinary measures.

To cite texts and materials appropriately, you must consult the academic citation guidelines and guidelines available on the UVic Library website.

Methodology

The face-to-face sessions are dedicated to the practical application of the content worked on online.

The student has a work plan available in which they can find detailed content and activities that must be worked on weekly.

Bibliography

Key references

• (2023). Atenció integrada social i sanitària: guia facilitadora per al desplegament de les governances territorials: 7 preguntes (amb algunes respostes). Departament de salut.
• (2023). Pla de qualitat i seguretat dels pacients de Catalunya 2023-2027. Departament de salut.
• Gimeno, J.A (2006). Economia de la salud: instrumentos. Diaz de Santos.
• Meneu, R., Ortún, V., & Urbanos, R. (2023). La sanitat a la cruïlla post-COVID. Profit Editorial.
• Ruiz Iglesias, L (2004). Claves para la gestión Clínica. McGraw-Hill.

Further reading

Teachers will provide complementary bibliography and compulsory reading throughout the course via the Virtual Campus.